Income Support Officer

Job details

Gravesham Council
£18,065 - £21,166 plus local allowance £390 per annum
Civic Centre, Windmill Street, Gravesend, Kent
Working Pattern:
Full Time
37 hours per week.
DBS Check:
Closing Date:
28/10/2019 at 23:55 PM

Our Organisation

Centrally located in the Thames Gateway, Gravesham Borough Council provides a range of services to over 95,000 people and 3,000 businesses. 

The Borough of Gravesham, situated in the north west corner of Kent, covers 25,000 acres of the most varied countryside in south east England. 

Bordered by the River Thames to the north, it is at the heart of Thames Gateway and has a significant role to play in the regeneration of a major government growth area. 

Gravesham Borough Council is committed to delivering to the community and working with us means you are part of delivering the level of growth and improvement our community needs and deserves. 

The role 

Responsible to the Income Manager for processing miscellaneous income due to the Council, together with collection and recovery of monies due for miscellaneous sundry debts and to provide support to all members of the Income Team. The role also involves liaising with members of the public, internal departments and external agencies. 

Main responsibilities

Undertake a range of specialist tasks including: 

Kiosk cashing up functions

Back office cashiering

Sundry debtor system and administration maintenance

Direct debit maintenance and collection

Leasehold domestic properties, industrial units and shops administration maintenance

Income queries, internal and external and statistics

Corporate debt, recovery and statistics  

Essential qualifications/experience 

Use of Microsoft Word and Excel

Cashiering or banking experience

GCSE grade C or above including English language and Maths or equivalent

Customer service experience

Revenues or Accountancy environment or similar

Work under pressure alone or part of a team

Committed to equal opportunities  

Desirable qualifications/experience 

Use of tracing facilities

Knowledge of council procedures for leasehold domestic/ commercial properties

Knowledge of housing benefits and/or associated agencies

Maintenance of statistical data  

In return we offer you  

Holiday entitlement

A generous holiday entitlement, plus paid bank holidays. 


In-house and external training including non-qualification, Continued Personal Development (CPD), NVQ and other qualification training. 

Employee Assistance Programme

The Employee Assistance Programme (EAP) is a free and confidential support service, offering you unlimited access to advice and information as well as coaching and counselling where appropriate. 

Available 24 hours a day, 365 days a year, the service is there to help you manage all of life's events and support you through the challenges. Their expert advisers are there to help,

whenever you need them. Support on the telephone, online and face to face. 


A very secure pension scheme which both you and we pay into. More information can be found on the Local Government Pension Scheme website. 

Occupational health

An on-site Occupational Health Advisor. We have an occupational health service provided by East Kent Hospitals University Foundation NHS Trust. The service is delivered by a team of health professionals who specialise in occupational medicine and deal with the relationship between your work and your health. Occupational Health also works with us to resolve any issues in the workplace and also to ensure that well-being at work is maintained.

If you would like to have an informal discussion with the recruiting manager call Linda Gray on 01474 33 72 69.

Important Information

Applicants must be able to demonstrate all essential requirements as listed in the job profile

Equal Opportunities Commitment Statement

Gravesham Borough Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age

Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. 

We reserve the right to close this vacancy at any time prior to the closing date. 

How to apply

Please be advised that we only accept online applications submitted through JobsGoPublic ATS

If you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.

All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email, if you require documentation/correspondence in different format such as braille or large print, please contact the Resourcing Team on 01634 332878.

Disability confident employer

Further information on this vacancy