Specialist Neighbourhood Officer

Job details

The Role -

Responsible for the delivery of excellent housing management, resident involvement, and housing support services to tenants and licensees in Council Housing and at Council-owned and managed Mobile Homes sites, one of which is provided as a permanent Gypsy and Traveler’s site within the Borough. You will directly manage a caseload and be responsible for providing a first point of contact for all Residents supporting them in resolving issues concerning service provision, repairs and other landlord function

In this role, you will forge strong partnerships with residents, other council departments, external agencies and voluntary sector groups to continually develop to ensure residents comply with the terms of their licence / pitch agreements whilst also seeking to improve the service taking into account resident feedback and complaints.

Our Organisation -

Gravesham Borough Council is committed to delivering to the community and working with us means you are part of delivering the level of growth and improvement our community needs and deserves.

Centrally located in the Thames Gateway, Gravesham Borough Council provides a range of services to over 106,000 people and 4,000 businesses.

The Borough of Gravesham, situated in the north west corner of Kent, covers 25,000 acres of the most varied countryside in south east England.

Bordered by the River Thames to the north, it is at the heart of Thames Gateway and has a significant role to play in the regeneration of a major government growth area.

To find out more detailed information about Gravesham Borough Council please visit us via the following link - www.gravesham.gov.uk

About You -

Takes pride in delivering customer services 

Committed to equal opportunities.  

  • Excellent communication skills
  • Ability to deal with difficult situations. 
  • Working knowledge of legislation specific to the management of mobile home sites.
  • Knowledge of legislation and good practice in the provision of a Gypsy and Traveller service
  • Knowledge of legislation relating to crime and disorder and anti-social behaviour.
  • Experience of managing Council Gypsy and Traveler sites and social housing tenants. 
  • Takes pride in delivering customer service.
  • Committed to equal opportunities. 

Our Offer:

  • A minimum of 23 Days Annual Leave plus bank holidays.
  • Membership to Local Government Pension Scheme - Local Government Pension Scheme
  • Career development, training opportunities and access to e-learning
  • Access to eye care vouchers and VDU Glasses
  • External Occupational Health service
  • Cycle to Work Scheme
  • Access to EAP Services 24/7
  • Hybrid Working
  • Free parking

If you would like to have an informal discussion with the recruiting manager, please call Louise Rayner on 01474 337861.

Important Information -

Applicants must be able to demonstrate all essential requirements as listed in the job description.

Equal Opportunities Commitment Statement

Gravesham Borough Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.  All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.

We reserve the right to close this vacancy at any time prior to the closing date.

How to apply

Please be advised that we only accept online applications submitted through JobsGoPublic ATS


If you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.


All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email, if you require documentation/correspondence in different format such as braille or large print, please contact the Resourcing Team on 01634 332878.

Disability confident employer

Apply Online

Further information on this vacancy