Box Office Assistant

Job details

Our Organisation-

Centrally located in the Thames Gateway, Gravesham Borough Council provides a range of services to over 106,000 people and 4,000 businesses.

The Borough of Gravesham, situated in the north west corner of Kent, covers 25,000 acres of the most varied countryside in south east England.

Bordered by the River Thames to the north, it is at the heart of Thames Gateway and has a significant role to play in the regeneration of a major government growth area.

Gravesham Borough Council is committed to delivering to the community and working with us means you are part of delivering the level of growth and improvement our community needs and deserves.

The role

To be an active member of the theatre’s marketing team as a member of the box office department.

To sell tickets and maximise sales by telephone, across the counter and via the website and mobile for all events at the theatre. To advise patrons about online booking.

To sell or reserve additional facilities relating to a patron’s visit including merchandise, workshops, catering etc.

To have a working knowledge of the box office reporting system ensuring that the correct information is disseminated to clients and other members of the team.

To develop and maintain profitable and long-term relationships with group bookers, building relationships with key contacts.

To assist in the day to management of cash for the Woodville including making up floats and monitoring the safe contents.

To be pro-active in the smooth running of the Woodville Box Office team to ensure a positive experience for patrons and to ensure maximum income for the theatre.

To be an effective and flexible member of the box office team and to be available for work during the evening, weekends, and bank holidays.

Main responsibilities

To carry out ticket sales duties using the theatre’s computerised booking system, conversing with the public in person and by telephone and ensuring constant attention to detail for a smooth and courteous transaction on all occasions.

To be fully informed and pro-active in the marketing of the venue’s products, services and facilities, looking to create sales opportunities whenever possible.

To work with the box office ticketing agent to ensure maximum efficiency and accuracy of reporting and sales information.

At the end of each shift, to account for personal takings and reconcile these with computerised reports.

To ensure that there is sufficient change in appropriate denominations for the efficient running of all cash reliant areas of the business

Essential qualifications/experience-

Ability to work on own initiative to resolve issues.

Knowledge of health and safety in the workplace

Working knowledge of IT packages

English and maths Level 2 essential

Demonstrated experience within a customer service environment.

Desirable qualifications/experience-

Proven experience in a similar position

Customer Care/Service Qualification

Knowledge of the arts and entertainment industry

In return we offer you:

Holiday entitlement

A generous holiday entitlement, plus paid bank holidays.


In-house and external training including non-qualification, Continued Personal Development (CPD), NVQ and other qualification training.

Employee Assistance Programme

The Employee Assistance Programme (EAP) is a free and confidential support service, offering you unlimited access to advice and information as well as coaching and counselling where appropriate. 

Available 24 hours a day, 365 days a year, the service is there to help you manage all of life's events and support you through the challenges. Their expert advisers are there to help, whenever you need them. Support on the telephone, online and face to face.


A very secure pension scheme which both you and we pay into. More information can be found on the Local Government Pension Scheme website.

Occupational health

An on-site Occupational Health Advisor. We have an occupational health service provided by East Kent Hospitals University Foundation NHS Trust. The service is delivered by a team of health professionals who specialise in occupational medicine and deal with the relationship between your work and your health. Occupational Health also works with us to resolve any issues in the workplace and also to ensure that well-being at work is maintained.

If you would like to have an informal discussion with the recruiting manager call Kitty Jones on 01474 337500.

Important Information-

Applicants must be able to demonstrate all essential requirements as listed in the job profile

Equal Opportunities Commitment Statement

Gravesham Borough Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age

Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.  All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.

We reserve the right to close this vacancy at any time prior to the closing date.

How to apply

Please be advised that we only accept online applications submitted through JobsGoPublic ATS


If you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.


All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email, if you require documentation/correspondence in different format such as braille or large print, please contact the Resourcing Team on 01634 332878.

Disability confident employer

This vacancy is now closed

Further information on this vacancy